Call Center Manager automatically measures workloads and adjusts outbound calling pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet FTC's Safe Harbor requirement for collecting and maintaining dropped-call reports, providing protection from prosecution for occasional, accidental rule violations. Call Center Manager speeds effective training for new agents with whisper coaching feature allowing live-call coaching that is inaudible to customers, and Easy call monitoring and recording. Call Center Manager Includes real-time and historical statistical reporting capabilities for tracking and managing agent performance, line usage, and campaign productivity.
Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers. Use it to:
Manage Agent Performance Quality Easy call monitoring and recording, whisper coaching capability enables...