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Request Tracker
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Request Tracker 3.1


Track requests made by customers and create a searchable database of problems.

LicenseShareware (Free to Try)Date Added01/01/2002
PriceUSD $149.00CategoryBusiness & Productivity Tools / Database Management
Filesize4.7 MBAuthorCyberNiche Software

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation and context-sensitive help is provided.

Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003

System Requirements: There is no specific requirements

Request Tracker DownloadRequest Tracker WebsiteOrderRequest Tracker Report Error
Request Tracker Related Terms
Call CenterCrmCustomer Relations ManagementCustomer Resource Management
Customer ServiceHelp DeskHelpdeskKms
Resource ManagementService ReportTimeTime Management
Work OrderWorkorder Database
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