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1	The Job Log
	The Job Log is designed for the small business that wants to track calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue. The Job Log is designed for the small business ...
	Size: 19.9 MB,  Price: USD $34.95 ,  License: Shareware,  Author: Lazy Bayou (lazybayou.com)

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2	SupportMonkey 2002
	For the majority of computer support desks, a large proportion of the time is spent collecting information about the clients system in order to diagnose the problem. It is now possible to dramatically reduce this time by having the exact ...
	Size: 358.5 KB,  Price: USD $29.95 ,  License: Shareware,  Author: Nitro Technologies (nitrotech.co.uk)

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3	HotScreen
	Send by email a jpeg of the active window to get help from your support desk. Print the work area in flash to enhance quick procedures. Any combination of the above.
	Size: 1.6 MB,  Price: Free,  License: Freeware,  Author: Wana (wana.com)

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4	Help Desk for IIS
	Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as ISAPI extension for Microsoft Internet Information Services. Help Desk for IIS is a web-based ...
	Size: 4.1 MB,  Price: USD $199.00 ,  License: Shareware,  Author: MIS Utilities (misutilities.com)
	Help Desk, Helpdesk, Support Desk, Web Based, Web-based, Web-based Help Desk, Web-based Helpdesk

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5	Responsive Knowledgebase
	Records tech support problems and solutions and lets you retrieve them quickly Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to tech support problems and search for those solutions in the future. That is, it lets you ...
	Size: 437.0 KB,  Price: USD $49.00 ,  License: Demo,  Author: Responsive Software (ResponsiveSoftware.com)
	Database, Help Desk, Helpdesk, Knowledgebase, Support, Support Desk, Supportdesk, Tech Support, Technical Support

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6	Easy-CSS
	For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. The request may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. For ...
	Size: 9.3 MB,  Price: USD $99.00, EUR 99 ,  License: Shareware,  Author: kosmos BOS (kosmosbos.com)
	Appointment, Calendar, Call Center, Contract, Crm, Crm Software, Customer, Customer Request, Customer Service, Customer Service And Support, Easy, Five Steps, Help Desk, Knowledge Base, Phone, Schedule, Small Business Crm, Technician

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7	Web Based Helpdesk Add-In for MS Outlook
	A web based help desk solution add-in for MS Outlook for small businesses & enterprises giving you an essential & easy to use support platform for your employees & customers. It improves efficiencies & decreases expenses, so reduces overall costs. A ...
	Size: 637.4 KB,  Price: USD $245.00 ,  License: Shareware,  Author: Auscomp (auscomp.com)
	Article, Asset, Customer, Database, Desk, Error, Help, Internet, Intranet, It, Knowledge Base, Management, Outlook, Problem, Route, Service, Sms, Support

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8	Polar Help Desk
	Polar Help Desk is a web based help desk that helps you organize support department. With email integration, incident management, enables your organization to manage support services to your employees and customers through a help desk portal. Polar Help ...
	Size: 16.8 MB,  Price: USD $150.00 ,  License: Demo,  Author: Polar (polarsoftware.com)
	Customer Support Software, Technical Support, Trouble Ticket, Web Based Help Desk

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9	SRM Help Desk 2005
	A comprehensive IT Help Desk program that makes it easy to record, update and report on Users, Support Requests, Computers, Software, Peripherals and more. Very intuitive and easy to filter, query and report on data. Web interface included. A comprehensive ...
	Size: 9.5 MB,  Price: USD $479.00 ,  License: Shareware,  Author: Dennis Baggott and Sons (lnsoftware.com)
	Crm, Customer Support, Help Desk, It Help Desk

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10	Macros
	Macros - Help Desk Reply Automation and Macro Software. Macros allows you to store your commonly typed information and recall it instantly using hotkeys. (EG. F1, F2 etc...) it is the ultimate time saving tool for your help ...
	Size: 951.8 KB,  Price: USD $29.95 ,  License: Shareware,  Author: Information Packaging (info-pack.com)
	Help Desk, Help Desk Software, Help Desk Solution, Keyboard Layout, Keyboard Shortcut, Macro, Macros, Type, Web Based Help Desk, Windows Hot Key

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11	Jitbit HelpDesk
	Jitbit Help-Desk - customer support and knowledge-base software based on ASP.NET. Jitbit HelpDesk is a web based help desk support software ("trouble ticket software" or "issue tracking software"). Easy to install, accessible from ...
	Size: 542.1 KB,  Price: USD $349.00 ,  License: Demo,  Author: JitBit Software (jitbit.com)
	Hepdesk, Issue, Ticket, Tracking, Trouble

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12	LBE Web Helpdesk
	Help Desk software designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine.Features:Operator and end-user access. Automatic escalation. Email notification. etc Help Desk designed ...
	Size: 2.3 MB,  Price: USD $950.00 ,  License: Shareware,  Author: Leigh Business Enterprises Ltd. (Lbesoftware.com)
	Call Tracking, Customer Relations Management, Customer Service, Helpdesk, Helpdesk Software, Support, Web Help Desk, Web Help Desk Software, Web Helpdesk, Web Helpdesk Software

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13	AccessAble Help Desk Professional Edition
	Easily record, udpate and report on support requests and inventory information A help desk program can be comprehensive without being confusing or difficult to learn. The intuitive interface of AccessAble Help Desk Professional Edition was designed to ...
	Size: 10.8 MB,  Price: Free,  License: Freeware,  Author: Dennis Baggott and Sons (lnsoftware.com)
	Computer Inventory, Customer Support, Help Desk, Support Requests, Web Enabled Help Desk

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14	Shut Up And Reboot
	Comprehensive windows only Help Desk Program with a Funny Name Easily record, update and report on users, computers, peripherals, software, user training and support issues. Updated interface, new charts and graphs, integrated backup and restore. Don't ...
	Size: 9.7 MB,  Price: USD $179.00 ,  License: Shareware,  Author: Dennis Baggott and Sons (lnsoftware.com)
	Computer Inventory, Help Desk, Pc Support

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15	Boldchat Operator Client .NET
	Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install and add a chat button to your site to get started. Paid editions allow managing leads, emails, and tickets.
	Size: 4.5 MB,  Price: Free,  License: Freeware,  Author: Bravestorm, LLC (boldchat.com)
	Chat, Contact, Contact Manager, Contacts, Crm, Customer, Customers, Email, Email Management, Email Manager, Help Desk, Helpdesk, Hit Counter, Live Chat, Live Help, Live Support, Sales, Software, Support, Ticket

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16	Auscomp IT Commander
	Web Based Help Desk Solution for Small Businesses and Enterprises A web based help desk solution for small businesses & enterprises giving you an essential & easy to use support platform for your employees & customers. It improves efficiencies & decreases ...
	Size: 6.7 MB,  Price: USD $900.00 ,  License: Shareware,  Author: Auscomp (auscomp.com)
	Article, Asset, Customer, Database, Desk, Error, Help, Internet, Intranet, It, Knowledge Base, Management, Problem, Route, Service, Sms, Support

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17	Boldcenter Operator Client .NET
	Free live chat software for online sales and support teams Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website ...
	Size: 4.2 MB,  Price: Free,  License: Freeware,  Author: Bravestorm, LLC (boldchat.com)
	Chat, Contact, Contact Manager, Contacts, Crm, Customer, Customers, Email, Email Management, Email Manager, Help Desk, Helpdesk, Hit Counter, Live Chat, Live Help, Live Support, Sales, Software, Support, Ticket

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18	AccessAble Help Desk Pro Edition
	Now more easily access help desk data using the Windows app or Web Application AccessAble Help Desk Pro Edition features an easy to use and attractive windows based interface as well as .asp and .html pages for quickly recording, updating or searching ...
	Size: 26.3 MB,  Price: USD $499.00 ,  License: Shareware,  Author: Dennis Baggott and Sons (lnsoftware.com)
	Computer Inventory, Customer Support, Help Desk, Support Requests, Web Enabled Help Desk

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19	DataTrack System
	The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. The DataTrack System is an affordable, web enabled ...
	Size: 12.7 MB,  Price: USD $349.99 ,  License: Commercial,  Author: Magnoware Systems (magnoware.com)
	Call Center, Customer Support, Defect Tracking, Help Desk Software, Helpdesk, Helpdesk Software, Issue Tracking, Support Management, Trouble Ticket, Work Order Management

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20	Akeni Help Desk Assistant Enterprise IM
	Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Sales and support staff can interact with customers in real time, without the worry of ...
	Size: 10.6 MB,  Price: USD $799.00 ,  License: Demo,  Author: Akeni (akeni.com)
	Akeni, Business Im, Chat, Conference, Corporate Im, Email, Enterprise Im, Help Desk, Instant Messaging, Live Help, Live Sales, Live Support, Network, Notification, Server, Web Chat

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21	Been There Done That
	Been There, Done That! is an affordable IT help desk program. Quickly and easily record, update, search and report on users, their computers, software, peripherals and their problems. This version adds integrated charts and backup and restore. Been ...
	Size: 4.2 MB,  Price: USD $169.00 ,  License: Shareware,  Author: Dennis Baggott and Sons (lnsoftware.com)
	Computer Inventory, Customer Support, Help Desk, It Help Desk

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22	ATAF-Support
	The ATAF-Support Online tool to handles your users support questions online The ATAF-Support program is a FREE online web database application that can handle online support request. The ATAF-Support program is used on this site. ATAF-support ...
	Size: 49.3 KB,  Price: Free,  License: Freeware,  Author: Christian C. Rasmussen (ataf.biz)
	Asp, Ataf, Chilli, Database, Iis, Iis40, Iis50, Source Code, Support, User Support

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23	iShow tutorial builder professional
	Create fantastic online FLASH demos in minutes for technical support solutions, computer based training, product demonstrations and plenty more... IShow is an easy-to-use presentation software. IShow provides complete solutions designed to lower the ...
	Size: 15.2 MB,  Price: USD $599.00 ,  License: Shareware,  Author: 1st Studio (1stss.com)
	Authoring, Capture, Demo, Demo Builder, Demos, E-learning, Flash Presentation, Flash Software, Help, Online Help, Presentation, Presentation Software, Recorder, Screen, Screencam, Screenshot, Streaming, Support, Training, Tutorial

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24	DTMS Issue Control
	Issue Control is a quality low cost help desk software solution designed to affectivity track and organize work order requests, and provide tools to remotely administor devices on your network. Issue Control is a quality low cost help desk software solution ...
	Size: 11.0 MB,  Price: USD $19.95 ,  License: Demo,  Author: DTMS Technologies (dtmstech.com)
	Help Desk Software

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25	Defect Tracker
	Deliver software solutions to specification, on time and on budget with this powerful change management / configuration management / help desk solution. Tracks functional specifications / test cases / bugs and issues via the web. Successful bug tracking ...
	Size: 455.5 KB,  Price: USD $30.00 ,  License: Commercial,  Author: Pragmatic Software Co., Inc. (PragmaticSW.com)
	Change Management, Defect Tracking, Help Desk Management, Sdlc, Web Based Defect Tracking